To ensure that your appointment runs smoothly and to respect the time of our estheticians and other clients, we kindly request that you arrive 10-15 minutes early for your scheduled appointment. We value punctuality and strive to accommodate all our clients, but please note that due to our back-to-back bookings, we may not be able to accommodate late arrivals. If you arrive too late for your appointment, it will be considered a late cancel or a no-show.
We want to emphasize that our estheticians operate on a commission basis. When clients fail to show up or cancel late, it directly affects their income as they do not receive compensation for missed appointments. We greatly appreciate your understanding and consideration in this matter.
Please be aware that late cancels, late reschedules, or no-shows within 24 hours of the appointment will be subject to a 50% charge of the service price. This fee is intended to compensate the esthetician for their time and lost opportunity to accommodate other clients.
We sincerely appreciate your cooperation and look forward to providing you with exceptional service. Should you have any further questions or need to reschedule, please don't hesitate to contact us.