Kid Policy
Understanding the demands of parenting, we recognize the juggling act it entails. While bringing your children to the salon may seem convenient, our priority is the safety and comfort of all our guests. At ReWAXation, our salon isn't specifically designed for children, and our staff's focus is on delivering top-notch services rather than supervising little ones.
Our estheticians have varying comfort levels regarding children in treatment rooms. Some prefer a child-free environment, while others are fine as long as children remain seated on benches or in stroller/carriers. To ensure a smooth experience, please contact us so we can schedule you with an esthetician comfortable with children present.
However, it's important to note that unattended children cannot be accommodated in the waiting area, even if a receptionist is present.
We genuinely care about the well-being of your child, our guests, and our staff. While this policy may cause inconvenience, our aim is to create a relaxing and worry-free environment for everyone. We appreciate your understanding and thank you for choosing ReWAXation as your salon of choice!
Guest Policy
To ensure the safety and comfort of all guests and staff, we kindly request that you arrive for your appointment without bringing any additional guests. While we are happy to accommodate guests when a receptionist is available, please be aware that this is a rare occurrence as we often do not have a receptionist present.
Unfortunately, due to past incidents related to clients bringing guests, we have had to implement this policy to ensure the safety of our environment, our clients, and our team members. Our utmost aim is to provide a tranquil and pleasant experience for everyone. Your understanding and cooperation in this matter are greatly appreciated.
Pet Policy
While we adore our furry friends, we regret to inform you that we cannot accommodate pets in the salon. This policy aligns with city and state health regulations that prohibit animals in salon environments. Additionally, we respect that some clients may have allergies or personal preferences that need to be considered.
However, we make an exception for service dogs trained to assist individuals with disabilities. Service dogs are warmly welcomed in our salon as they provide essential support to their handlers. Please note that emotional support animals, while valuable companions, do not qualify as service animals under the law.
We appreciate your understanding and cooperation in maintaining a clean, safe, and comfortable environment for all our clients. If you have any further questions or concerns, please feel free to reach out to us. Thank you for choosing our salon!
reWAXation Cancellation/No Show/Late Arrival Policy
To ensure that your appointment runs smoothly and to respect the time of our estheticians and other clients, we kindly request that you arrive 10-15 minutes early for your scheduled appointment. We value punctuality and strive to accommodate all our clients, but please note that due to our back-to-back bookings, we may not be able to accommodate late arrivals. If you arrive too late for your appointment, it will be considered a late cancel or a no-show.
We want to emphasize that our estheticians operate on a commission basis. When clients fail to show up or cancel late, it directly affects their income as they do not receive compensation for missed appointments. We greatly appreciate your understanding and consideration in this matter.
Please be aware that late cancels, late reschedules, or no-shows within 24 hours of the appointment will be subject to a 50% charge of the service price. This fee is intended to compensate the esthetician for their time and lost opportunity to accommodate other clients.
We sincerely appreciate your cooperation and look forward to providing you with exceptional service. Should you have any further questions or need to reschedule, please don't hesitate to contact us.
Other Policies
1. Appointment-only policy: To provide personalized attention and maintain a timely schedule, we require all clients to have a scheduled appointment. You can easily book your appointment by contacting us through phone, email, text, or our website. We're here to accommodate your requests and find a suitable time for you.
2. Declined credit card payment: In the event that your credit card on file is declined when we attempt to charge the 50% cancellation fee, we kindly ask that the payment be made before requesting a new appointment. This helps us maintain our booking system and ensures fairness to all clients.
3. Age restrictions for waxing/sugaring services: For the comfort and safety of our clients, we do not provide Brazilian waxing/sugaring services to individuals under the age of 18. However, clients who are 15 years old or older may receive waxing/sugaring services for the bikini area if a parent or guardian is present and has signed the client waiver.
4. Privacy during services: We strive to create a comfortable and professional environment for our clients. To maintain privacy and allow our estheticians to focus on providing the best service possible, only the guest and the esthetician are allowed in the waxing room during a service.
5. Completion of scheduled services: We kindly request that all scheduled services be completed within the designated appointment time. If you need to remove any service(s) from your appointment, we appreciate at least a 24-hour advance notice. If a service cannot be completed or is removed at the time of the appointment, a 50% cancellation fee will be charged for the removed services.